Master IT Service Management with ITIL Certification
Prepare for ITIL Foundations & Advanced ITSM Role
Softools Computers is widely recognised as one of Pune’s most trusted and experienced IT training institutes, with 30+ years of excellence in transforming learners into globally certified IT professionals.
Known for delivering high-quality ITSM and project management training, Softools has helped thousands of students and working professionals build strong IT service careers across top companies.
Led by Founder & Mentor Manoj Khandelwal, who brings three decades of IT teaching experience, Softools’ ITIL program is guided by industry experts with real-world exposure in service delivery, operations management, and IT governance.
Our instructors follow a clarity-driven, practical teaching method, ensuring every learner understands ITIL concepts deeply — from foundational principles to real-world service management processes used by global enterprises.
IT Service Management is the backbone of modern IT operations.
Our ITIL course in Pune is designed for learners who want to:
- Understand IT service lifecycle & service value systems
- Learn processes followed by IT teams across the world
- Improve service delivery, incident response & problem management
You don’t need prior ITSM experience. We start from the basics and gradually build your knowledge with real examples and practical use cases.
Why Choose Softools Computers for ITIL Certification?
30+ Years of IT Training Excellence
A trusted training institute in Pune with decades of results-driven teaching.
Mapped to Global ITIL Certification Framework
Course aligned with ITIL Foundation syllabus followed internationally.
Practical Understanding, Not Just Theory
Learn how ITIL works in real IT environments—ITSM tools, workflows & processes.
Learn from Industry Expert – Manoj Khandelwal
Founder & Mentor with 30+ years of experience in teaching IT operations.
Certification Support + Exam Guidance
Get help with exam preparation, registration, practice sets & career planning.
Pearson VUE Authorized Test Centre
Train + get guidance for global exams from the same trusted institute.
ITIL (IT Service Management) Course Breakdown
- Service Management Basics, ITIL Framework & Service Value System
- Four Dimensions of Service Management
- Incident, Problem & Change Management
- Service Desk operations & continual improvement
- Ideal for beginners, freshers & working professionals
- Service Request Fulfillment
- Asset & Configuration Management
- Monitoring & Event Management
- Change Enablement & Release Practices
- How ITSM works in global companies
Each module includes exercises, real examples, and interview-oriented practice tasks.
Who Is Eligible for the ITIL Course?
Our ITIL classes in Pune are ideal for:
Even if your ITSM knowledge is zero, we help you build it from scratch.
Career Opportunities After ITIL Training
After completing the ITIL course in Pune, you can apply for roles such as:
- IT Service Desk Engineer
- IT Support Analyst
- Incident / Problem Management Specialist
- Service Delivery Coordinator
- IT Operations Executive
- ITIL Process Associate
ITIL is required across MNCs, IT services, product companies, finance, telecom, and cloud organisations.
With Softools, you get skills + certification support + confidence.
Frequently Asked Questions – ITIL Course in Pune
No. ITIL Foundation is beginner-friendly. We teach from the basics.
Yes. The training is aligned with the global ITIL Foundation exam structure.
Yes. We offer both online and offline classes from our Pune centre.
Absolutely. Our flexible timings make it easy for professionals to learn after work.
We assist with interview preparation, resume building, and career guidance.
